HORRIBLE EXPERIENCE

I would like to be contacted by your executive office or ceo. My bank account was blocked incorrectly by your FICA team. You guys requested documents and this was sent to you. On October 12th 2020 I received an email to say all is in order. Today I try to use my card, and there's no funds available. When I call your call centre I was advised my account was blocked because fica requirements not met. I call your fica department and wasted do much time trying to reach someone. When I reach an agent she cut the call, the second time I was placed on old for more than 48 minutes. I called your complaints team who literally cannot do anything but take a message. They don't even have details of someone they could transfer the call to. Are there no team leaders available or a list given to them. How can they be a complaints team if they cannot sort out the complaint on the phone with me? I want to be reimbursed for my airtime and the failed transaction on my card. Please contact me before COB. I STILL DO NOT KNOW WHY MY ACCOUNT WAS BLOCKED IN THE FIRST PLACE