BD
Bongani D
1 reviews | Active since Jul 2020
19 Sept 2026, 11:05
Horrible experience
Imagine having an emergency and applying with a bank and no one comes back to you. I engaged with a branch advisor, who said he has no knowledge. I phoned in, they cut my call. I go on the app- for more than an hour I’m told it’s being transferred, no assistance. They give no assistance and no support. This after banking for so long. No one knows anything. Each time I call, I’m told that I made application the day prior
Helpful (0)
Replies (1)0
Replies (1)BD
Bongani D's updateReviewer Update
22 Sept 2026, 12:26So the FNB team responds the same way that they’ve done from the past week.
“Submit documents” “one doc is invalid” which one? No one can provide an answer. The app doesn’t show which is invalid, no human calls to notify of same.
Maybe I don’t understand customer centrality, but this doesn’t make my life easier
BD
Bongani D's update22 Sept 2026, 12:26
Reviewer Update
So the FNB team responds the same way that they’ve done from the past week.
“Submit documents” “one doc is invalid” which one? No one can provide an answer. The app doesn’t show which is invalid, no human calls to notify of same.
Maybe I don’t understand customer centrality, but this doesn’t make my life easier