Horrible customer service online and call center experience

I am incredibly disappointed in FNB's service in the last three months. I had to report a ***** incident on my business account, but it was difficult as I am stuck abroad due to COVID. Their online customer service is horrible! I eventually had to phone their call center, finally opened a ***** case. I tried to follow up on that case via email for 2-3 months with NO response! After sending out numerous emails, they rep****. AFTER 3 MONTHS.

I suspect ***** on my personal account now, and I tried to report *****/log a dispute on my FNB app with zero success.

I then decided to email their Customer Resolution Centre (care@fnb), with NO response! I am thinking of moving to another bank as soon as possible. FNB, please listen to your customers!!!