Horrible customer service in the Quick Sell department

FNB has the worst consultants in the quick sell department

This is my second complaint in 7 months on how easy- going, ‘I don’t care attitude’ and slow the consultants are in the quick sell department. Customer service in this department is **********.

My property has been on the market for while (which is not the banks fault that is understandable). However, I tried calling the agent assigned to me, her phone seems to always not be working/ intentionally disconnected. Perhaps they get an influx of phone calls and don’t want to be bothered.

Within the past 7 months I have sent less than 5 emails and only tried calling twice so I am not being a nuisance and bothering the consultant on a daily basis.

If they don’t want to answer their calls then it would be appreciated for the consultants to AT LEAST have the common decency to respond to an email. Right now, I am trying to negotiate with the bank and ask if the selling price of my property can be dropped since it has been on the market for so long but no one is responding to my emails.

In the past 7 months I have received 0 feedback from the property agents assigned to sell and market my property as well as 0 feedback from quick sell consultant. At this point I don’t even know if my property is still being marketed or not because there is no one from FNB that will respond to my email or calls.

All I’m asking for is feedback and to be able to request a price drop or something so I can sell the property.

A response would be highly appreciated from someone in the Quick sell department