Horrible customer service from Natalie Webb

I wrote a complaint regarding defamation of character. My case was sent to Natalie Webb who works for fnb. After telling Natalie that I am aware that one of her employees called me a ***** and a ***** in an email and I have verbal conformation of this Natalie told me she sees no offence in that as this is a personal matter she does not get way I am making this an FNB issue . I told her I’m involving FNB because I would like to take legal action as an this email was sent from an FNB email address. Natalie came across as not willing to help at all.

If FNB allows there employees to speak about clients in such a manner. I am disgusted as to how my case is being handled.

I had to call Natalie she did not bother to even try calling me she just took her Consultants word and did no reel investigation. When I called Natalie I asked if I could record our calls and she said no.