Horrible customer service from FNB

I tried to transfer some of my available funds in my Home loan account as I often do. I received an error saying the process cannot be completed and though it might be related to my cheque account that has changed.

I contacted FNB and was informed to my surprise that I am not allowed to access my funds until I supply FNB with Proof of Insurance as it expired in 2022 and we are currently in 2024. I know this is false and made up nonsense as my insurance is still intact and unchanged. I have also not advised FNB it will or have expired, this is something FNB made up.

Further more this is not funds that belong to FNB, this is my savings that I keep in my bond, and irrespective if I have insurance or not FNB cannot withhold it.

What is even more frustrating is that with every call to FNB you are made aware that calls are being recorded and will be made available on request. When I requested this from the agent I was met with excuse after excuse and clearly now that I have mentioned I will get my attorney involved I cannot get access to the recording.

This is just horrible customer service!!!!!