Horrible Customer Service - FNB Connect

I have an FNB connect prepaid package and have been happy with it for quite some time now. Every month I ask for my Itemised billing it a huge problem. Every month they inform me that I do not have itemised billing as art of my package, and every month i have to tell them that I always get it. I am truly at my wits end with this service providers lack of customer service. Truly atrocious service.