Horrible customer service.

Horrible customer service. I opened an FNB account for a minor just yesterday, it was my first time having an account with FNB. I called thier help line yesterday because I had a few questions to ask regarding the account because its a minor account. The lady I spoke to literally put me on put for 35 minutes or so. The call was 40 minutes and 45 seconds and I only spoke to her for about 5 minutes and the rest of the call was me on mute and I really got frustrated with every minute passing because I had other calls to make. I asked her to PLEASE end the call so I can rate the call and she did not I ended up ending the call myself. I am so angry at this point because she could have just told me she doesnt want to help me instead of wasting my time and airtime on mute. I may have really made a mistake by opening an FNB account. Horrible horrible customer service