Horrible customer service

I am writing to express my extreme dissatisfaction with the service I have received from FNB regarding a ***** case I reported on April 22, 2024. Despite receiving an email on June 3, 2024, stating that the funds from the *****ulent account had been utilized, I have experienced significant delays and poor communication from your team.

Initially, I was misled about the process, being told to perform a reversal of funds, only to later be instructed to report to the ***** department, which I did. However, the case was not logged, and I had to follow up with a phone call to have it properly logged. My assigned investigator, Tshegofatso Segonyane, and manager, Yoliswa Doyisa, have ignored my multiple attempts at contact.

I find it unacceptable that it is taking this long to investigate and determine if the account is still active. I was informed that cases like this typically take between 7-30 days to investigate, but my experience has far exceeded that timeframe.

I was promised a call back from Kabelo in customer service with feedback on 13 June it's now been an enter week and I am still being ignored.