Horrible customer service and online app problems

Unhappy that I cannot make an online payment as app says I need to verify my account.i have done this at least 10 times over past 3 years and it just keeps annoying me again and again.with lockdown now I cannot go to bank and cannot it people that are starving.the useless people at fnb will read my message and response within 48 Hours.This is the ****ty treatment I get for being a loyal business customer at a horrible bank.Fat cats on the top of the food chain just get richer while service goes to the dogs.very unhappy customer service who cannot pay people that are desperate for money and food.Best way to get results is to expose the horrible service and hopefully someone will see and act.....