HORRIBLE CUSTOMER SERVICE

First National Florida Goldman drive worst after renovations than before. Consultants working there if new, they are worse than those use to work there before renovations. Customer care is the ling of the last to them. Foreign nationals especially men were treated as royalties since most working there were ladies. I went to query about my credit card as it has expired and never receive any message from FNB. I first phoned the call center and was told they cannot access my profile. I was asked if I have an FNB app and said no. I was then told by call center consultant to go to the branch as she cannot access my profile since I have no FNB app. Then decide to go to Florida branch as it is close to me. I been there from 13h40 and end up leaving the place at 15h20 after the lady told me she forgotten about me. Horrible service since I know FNB. Only one lady and, she been with the branch before renovations. She was the only one willing to assist and she was hectic. I asked for my profile to be updated with new details. The lady was not willing at all to assist nor realize the importance of the customer to the bank. All customers are important to the business, it does not matter they are made of gold or silver. Please FNB do something before you lose more clients because of some people. Florida branch, Ladies you are getting paid to do your job, please do it with love and passion. Customer care what you guys need to practice.