Horrible customer service

Dear Hello Peter ,

I have been applying for cell-phone device on FNB online and through telephone with the assistant of consultant on three different dates and all my application have been approved,however I'm receiving nothing ,In all the abovementioned occasions FNB connect made errors on capturing my cell-phone which has resulted in courier guy to get hold of me, and on the other occasion im told that my device has returned because courier cant reach me ,and it was not my mistake ,on the third occasion im told that my application rejected because of multiple applications, but in all the incidents it was not my fault now I have to take blame, please correct this bad behaviour ,as this amount to bullying the customer and horrible customer services. Henry