Horrible customer service

Im appalled by the service my daughter and I are receiving. 3 weeks back we went to Cresta FNB branch to open accounts for my girls. All required documents were submitted,then later received message to fetch the cards.

Now when we got there my one daughters account was a mess, spend over an hour and a half being told it's getting fixed, later told to come back as matter has been escalated. Went back again same story account blocked proof of residency is required, which was resent on the spot. Was told come back Monday all will be done. We went back again was issued a card which to this day doesn't work and she cannot transact. Spoke to chat people they said send those documents to kyc for the hold to be lifted. We did that last week already still account is blocked. Every time we chat to agents we are taken from pillar to post. Other agents just leave the chat without giving assistance. I have been spending money and time taking my daughter up and down for this. Taking time out of my busy day to follow up with her for this account and this is the treatment we receive???? Now I requested the account be closed as we are tired of these ups and downs and we are being told it's not possible 🤬🤬🤬🤬🤬!!!! If you cannot unblock this account even after receiving numerous signed documents required, PLEASE close this account and refund my daughter! We will go elsewhere.