HORRIBLE CUSTOMER SERVICE

We app**** for re-advance on our home loan 19 working days ago, When we call the call centre it's different consultants and different stories. And the required documents was sent and received by FNB. I spoke to Masha, Moira, David alot of different consultants some I even forgot their names. The application was assigned to Merishka David she doesn't respond to the emails, she doesn't call us for feedback, all the customers consultants when we call they say ' WE WILL ESCALATE'. The only time she responded was when we sent the complaint via FNB website. The only helpful person was Innocentia Ndlovu from complaints she called to find out if there's any developments and she escalated it. Their website states application takes 7 working days. We even paying more than the installment on this bond, not even once have we missed the payment, but to get feedback on the application it's a mission. FNB get competent staff to the job, @least respond to the email. THE FNB HOME LOAN CUSTOMER SERVICE IS SOOO BAD, I JUST WANT TO MOVE THIS BOND TO ABSA HOMELOANS.