Horrible customer service

I am so livid. So my account was frozen on Friday and I wasn't even notified of this I had to find out in the middle of trying to make a payment. How is it possible that you don't notify your customers when something like this happens? Secondly, I call the call centre trying to find more information as to why it was frozen and after being passed around from one department to another without a clear explanation (to mention the amount of airtime already wasted due to that process,) they finally put me through to the ***** department that tell me that my account was frozen because a capitec account that has recently sent me money was being investigated for *****. I ask which account or what payment it was that was made and they say they can't discuss that information, only the case investigator can, so I ask to speak to the case investigator and they tell me that I haven't been assigned one yet. That was friday! i had to spend the whole weekend without access to my bank account, I had limited cash which is finished now. I called today and was told that the investigator will get back at me in 7 to 10 days after the investigation has been concluded. What in the actual hell??? what am i supposed to do till then? how am i supposed to pay, buy or do anything without my only source of cash? Also am i not the person involved in the investigation? Why not ask me and brief me on what's going on before because it's my account that you're freezing. This is so inhumane, how can you expect me, a student too, to literally put my life on pause while you investigate a case that you have given me little information on? Im sure there are customer protection laws against this practice. I went to the bank on Friday and all they did was call the ***** centre to ask them about the case..something i lietrallly did back at res so what's the point of going to the bank then? Surely this can be reported to the police because this is an asset that you have ceased without any explanation whatsoever. Not even the police does this, they give you a warrant before they enter your house so what gives you guys the right to freeze my account without any information provided. Please please I cannot live without access to my account. You people are treating your customers like numbers as if we are not actually people who are being severely influenced my these things. it's cruel and i will make sure everyone knows about his terrible pratice