Horrible customer service

I tried opening a fnb account online and was called to continue the process, the lady on the phone informed that my card will take 3-5 working days and that I will be informed when the card will be delivered to my house. 5 working days later I get a call from a fnb consultant to ask me if I was contacted about opening my account, I told her yes and that today I should be informed about my card. She told me that the lady that did my application did not order the card, she then asked if she could do it. She completed the application and told me it will take 7 working days. 7 working days later I get a SMS saying my card is ready for collection at the fnb branch I have chosen, I never selected my branch... I went through the process of finding out which branch it would be at and I finally got my card. The lady asked if I have some cash to deposit into the account to activate it, I did. Few days later, i can't draw the money, cant transfer the money, cant ewallet the money. I called fnb to find out what is going on only to find out my account Is on hold due to fica documents being needed. The lady in the phone said that the consultant warned me that I will need to bring these documents in but I was never told anything like this . I was very upset and irritated on the phone and the consultant was very nonchalant on the phone and had an attitude. The only reason why I tried switching to fnb is that I thought the banking would be easier but guess not. What if i had switched my salary to fnb? Then i would be stuck running up and down to sort my fnb account out.