Horrible Customer Service

I ve opened an account for my son with FNB TTygervally Branch on the 1.12.2017...The service I received from the start was most horrible. The consultant never explained the options and only half way through when someone I took with me asked questions answered.. I was also only informed when I asked that card will be available in 5 days. I specifically said I will collect, which at this point was already not happy with service received. Afterwards I started receiving calls from couriers for delivery. I was highly upset because I never was told anything amount delivery and was preparing myself to collect as it would suit me best because I work in Tygervally. I called FNB 021 914 0012 and voiced my unhappiness and was asked for my son ID number and was informed that card will be returned to branch to collect.Nobody even apologized for the bad service. I then called again today and was asked by someone else my ID number... it seems every time you inquire someone requires other information which is very frustrating. After speaking and explaining everything again I was placed on hold and was very unset because I am calling from work and do not have time to waste and be placed on hold for 8 minutes, mu company also records calls therefor I knew how long I was placed on hold and the worst of all the consultant also never apologized and could not even give me an answer... WHAT THE HELL DOES A PERSON HAVE TO DO TO RECEIVE SERVICE FROM FNB? AND WHAT KIND OF PEOPLE ARE THEY EMPLOYING AT TYGERVALLY.... I am so upset and unhappy because I opened the account with them for an reason and I cannot use the account .......I bank with 2 other banks Standard and Capitec bank and in my years of banking with them never received such **** SERVICE..