Horrible customer service

before the lockdown I was called by RMB to set up a meeting With me so I can move my accounts to RMB. the lady came to my place and we discussed the matter going forward, she requested a lot of information and copy of my PRP and so on! Surely she told me she will start the process to move my account to RMB, now we are in July until now I didn’t hear from her and I sent email to her I was totally ignored by her. Just horrible service and they no respect to their potential clients.