1 reviews | Active since Feb 2018
Horrible customer experience and bad attitude
FNB East Rand Mall - Our ticket number mysteriously disappeared from system and was never called, only to sit for almost an hour waiting for help while our number was jumped. Upon complaining, customer consultant accused us of not hearing the number when it was called but can show us which sales agent called the number. When we requested to see the manager of the branch (Prinevin Lingoomiah), up to 3 Consultants couldn’t tell us where he was and all disappeared “looking” for him and his contact details!!! Horrible attitude from the consultants.
Good day Vukosi Sambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to Point of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Vukosi Sambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to Point of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)