1 reviews | Active since Jun 2018
Horrible Customer care...
Horrible customer service. Refuses to remove block from my new account and activate my card. I work 6days a week and I am UNABLE to get to a branch, which they clearly DO NOT understand. I do not have time to go and sit in a queue to activate a card. They clearly do not realise people have jobs and lives. Never in my life have I come across this level of service!
Good day Lauriza,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Lauriza,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)