DC
Dylan C
1 reviews | Active since Feb 2021
29 Mar 2021, 09:25
HORRIBLE Credit Card Department
I’m trying to increase my credit limit ONLY but all systems and consultants want to UPGRADE the card as well - each consultant wants to do a new credit application? Can you not SEE that the previous consultant has done just that? I ended the call on 35 minutes after speaking to 5 different consultants. I tried applying on the App, same issue, I went to your branch, same issue, spoke to 5 call centre agents, same issue. Why are you forcing people to upgrade if they want to increase their limit?
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Replies (2)DC
Dylan C's updateReviewer Update
31 Mar 2021, 08:09Good day FNB, it has been 48 hours and I have not heard from ANYONE? Will someone be contacting me today?
Your email said that a consultant will be in contact within 24-48 hours? I am still waiting.
Your email said that a consultant will be in contact within 24-48 hours? I am still waiting.
DC
Dylan C's update31 Mar 2021, 08:09
Reviewer Update
Good day FNB, it has been 48 hours and I have not heard from ANYONE? Will someone be contacting me today?
Your email said that a consultant will be in contact within 24-48 hours? I am still waiting.
Your email said that a consultant will be in contact within 24-48 hours? I am still waiting.
DC
Dylan C's updateReviewer Update
01 Apr 2021, 08:16It has been 72 hours and still NO communication from FNB, what pathetic service!!!!
DC
Dylan C's update01 Apr 2021, 08:16
Reviewer Update
It has been 72 hours and still NO communication from FNB, what pathetic service!!!!