Horrible consultant from service Lebo at Kolonnade seat 6

Terrible service from Lebo at the Kolonnade branch just now on seat number 6. She had a stinking attitude and a condensending demeanor. Now I also work in Customer Services and clients can have MANY questions or even be upset but I always keep my cool give them the best service answering many questions. She rudely told me how things aren't done when asking to explain the fees as well as what I was charged when my card is blocked. Funny thing is she was trying to say FNB is better than Capitec and Standard Bank where I was previously but she has given me the WORST service than them. I even was considering moving my business banking to FNB but with such service how terrible!!!!!