1 reviews | Active since Sept 2019
Horrible connect device order experience
I ordered this device: ********* and ********,
I received an SMS a week later that ******** was cancelled and yesterday that *********was cancelled. I called the number provided and the courier said that FNB cancelled the order and I must call FNB.
After wasting my airtime to call the courier and now FNB, I was told by FNB connect that they do not know either and they will escalate it to get a response.
I then sent a chat on the FNB app to find out and got the same response that they will escalate, and I placed another order on the app for which I was approved, please note I was always approved for the orders I placed during this time. I did request to cancel this order as the consultant advised that my order ***********will be released.
I sent a chat the next day and was told the same regarding the escalation, your cutoff for December deliveries is the 15th, I wanted my device before my birthday.
Everyday up to today the 14th I have been chatting to FNB. On my last attempt I chatted to Fezile, and was rudely told a clause in the agreement, I do not care that it was cancelled, I want to know why!!, I find it very strange that Fezile did not even need to look for my order before stating the clause and finding the reason.
I asked Fezile to escalate it multiple times and Fezile never did, no courtesy or human decency was recieved, a very very cold attitude came through on all chats this week.
Yes I was rude by using exclamations and capitalization, however I do not understand why your consultants are not trained with the human decency factor first, why must they not have any emotion or empathy, is this a rule?
I have a vehicle with FNB, a loan and have had my account for years, my family has had their account for over 30 years, we now will need to move to a more relationship focused bank because we have had it with this treatment from FNB and I know we are not alone.
I want a call immediately from the Connect division with a resolution!!!!!, is that too hard to ask for?
I was contacted in the next hour after posting this, however my email to care@fnb still has not been attended to, so it seems that your voice can only be heard on Hello Peter.
The individual that called me told be the due to further validations it failed on affordability, now this i would understand of one of the offers on my FNB app did not show that they are offering me a R300k loan. After arguing further the gentlemen then told me He would "escalate" what a pathetic word used by FNB, it means NOTHING.
I got a call a week later saying that the credit team told him a manual verification needed to be done. This was 2 weeks ago, still waiting on it?
Oh and I got a new watch as a gift from my sister for my birthday, it was meant to be one to myself on my birthday but that never happened thanks to FNB.
Let explain the worst part, my sisters device was also suddenly canceled but because she is a private clients customer, she only complained once and multiple managers were calling her to apologize and immediately release the device for same week delivery. This makes me sick to my stomach.
I was contacted in the next hour after posting this, however my email to care@fnb still has not been attended to, so it seems that your voice can only be heard on Hello Peter.
The individual that called me told be the due to further validations it failed on affordability, now this i would understand of one of the offers on my FNB app did not show that they are offering me a R300k loan. After arguing further the gentlemen then told me He would "escalate" what a pathetic word used by FNB, it means NOTHING.
I got a call a week later saying that the credit team told him a manual verification needed to be done. This was 2 weeks ago, still waiting on it?
Oh and I got a new watch as a gift from my sister for my birthday, it was meant to be one to myself on my birthday but that never happened thanks to FNB.
Let explain the worst part, my sisters device was also suddenly canceled but because she is a private clients customer, she only complained once and multiple managers were calling her to apologize and immediately release the device for same week delivery. This makes me sick to my stomach.