Horrible conflicting service from FNB private clients

My “Private Banker” Batlile Moraswi emailed me with regards to an offer to switch my vehicle finance over to FNB for added benefits. So I requested an quote and submitted all Documents on Friday

I then requested feedback and still did not receive any feedback by the time of this mail. I also app**** for an “approved personal loan” offer uploaded the documents and approved the Debicheck. I requested feedback and also did not receive any. I then used the secured chat and was 179 in line!!! See attached screen shot. The person who responded told me from her side the loan was approved but I should phone the loan department. They said the loan was not approved…. So what is it now…?

The private banking secure chat lady said there is nothing she could check. So why have the private banker then.

Truly horrible service from FNB, why would I ever want to consider any products from FNB ever.

Kind regards Henry Weber