HORRIBLE CLIENT SERVICE FROM FNB HOME INSURANCE BUT PREMIUM INCREASES

I hate having to complain but here I am again. This is my second insurance claim due to the bad cape town weather but FNB Home Insurance is m-i-a. I did however get a letter saying my premiums are escalating. What exactly am I paying for FNB. Your service is non existent. My latest claim has my roof crying into my lounge but you guys are no where to be found after your inspector was here. No communication. No follow up. And I pay private client fees for this horrible service. Please tell me where my claim is at. Taking insurance premiums without service amounts to ***** of some sort surely.