Horrible card waiting times

Absolutely horrible backend systems. It is ridiculous that I have to wait more than 6 working days to have a bank card delivered, after the FNB staff inform me that it shouldn't be more than 4 working days - and I haven't even received it yet.

With no feedback or progress available on when the card is available, there's absolutely nothing I can do until I receive an SMS notifying me that the card has arrived. Asking FNB staff about the delivery's progress doesn't help, either - they don't have access to track its delivery.

If this is the sort of customer service I can expect, I will definitely be switching banks soon.