HORRIBLE CARD COLLECTION SERVICE

I WENT TO COLLECT MY CARD FROM FNB FOURWAYS TODAY AND WAS TURNED AWAY BDUE TO POWER FAILURE. FIRST OF ALL I CALLED TO ASK IF MY CARD CAN BE COLELCTED AT A BRANCH CLOSEST TO ME, I WAS TOLD NO I HAVE TO GO TO THE BRANCH WHERE I OPENED UP MY ACCOUNT. I DROVER FOR AN HOUR TODAY TO COLLECT MY CARD AND COULDNT BECUASE THEY HAS NO POWER. FOR SUCH A BIG BANK YOU CANNOT EVEN ADD YOURSELF TO THE GENERATOR AT FOURWAYS MALL. I THEN ASKED THEM AT THE FOURWAYS MALL BRANCH TO PLEASE SEND MY CARD TO CRESTA AS IT WOULD BE EASIER FOR ME TO GET IT THERE. I WAS THEN TOLD I MUST DRIVE TO THE CRESTA BRANCH TO ASK THEM TO SEND A REQUEST TO THE FOURWAYS BRANCH TO SEND MY CARD THERE. SO IVE ALREADY DRIVEN AN HOUR TO GET MY CARD AND THEN I MUST STILL DRIVE AGAIN TO DO A REQUEST? WHAT NONSENSE CUSTOMER SERVICE IS THIS. YOU HAVE INCONVENIENCED ME, WASTED MY TIME AND MY PETROL. I AM NOT HAPPY WITH THIS SERVICE YOU HAVE GIVEN, IN FACT YOU HAVE NOT EVEN GIVEN A SERVICE. I THINK IT IS BEST I MOVE MY ACCOUNTS TO ANOTHER BANK. I HAVE NOT BEEN HELPED, THIS MEANS I MUST NOW MAKE ANOTHER PLAN TO DRIVE FOR HOW LONG JUST TO COLLECT MY CARD, THIS IS TERRIBLE SERVICE TO A CUSTOMER THAT HAS BEEN LOYAL FOR ALL THESE YEARS