RP
Renaldo P
1 reviews | Active since May 2010
30 Oct 2019, 08:42
Horrible Cancellation Service!
What a terrible experience trying to cancel my FNB Overdraft insurance. When I phone in, all the other options on the FNB Customer Service line are answered within a minute max, but when it comes to cancellations I have to wait a minimum of 10 minutes. It this so sick tactic FNB uses to keep customers paying on products which they would really like to cancel?
Arnu Hollamby
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Replies (1)RP
Renaldo P's updateReviewer Update
30 Oct 2019, 11:20Thank you. Furthermore I am unable to order a Global Account Dollar card as my account has been placed on hold. Unfortunately the Forex department is very *********** and cannot assist me. This morning someone asked that I fill in a tax form with regards to the Global Account which I had sent in and followed up again after two hours of the email, which the consultant asked me to do. When I returned the call NOBODY could assist me once again. Either the staff needs better training or communication needs to be improved drastically. Unprofessional and bad service from FNB and not meeting basic customer service standards.
RP
Renaldo P's update30 Oct 2019, 11:20
Reviewer Update
Thank you. Furthermore I am unable to order a Global Account Dollar card as my account has been placed on hold. Unfortunately the Forex department is very *********** and cannot assist me. This morning someone asked that I fill in a tax form with regards to the Global Account which I had sent in and followed up again after two hours of the email, which the consultant asked me to do. When I returned the call NOBODY could assist me once again. Either the staff needs better training or communication needs to be improved drastically. Unprofessional and bad service from FNB and not meeting basic customer service standards.