Horrible call centre experience

I am once again forced to escalate my complaint through HelloPeter because, based on my experience, this appears to be the only channel through which FNB takes my concerns seriously and actually responds.

Following my previous complaint, FNB provided me with settlement quotations for my accounts. However, the quotations contained incorrect values due to errors made when the quotations were prepared. These were not figures supp**** by me; they were incorrectly captured by the FNB agent and apparently not properly checked before being issued.

I have since made numerous attempts to have these quotations corrected. I have called FNB repeatedly and have also sent emails, yet instead of receiving a straightforward resolution, I have been passed from one consultant to another and repeatedly told that I must wait another 3–7 business days because of the status of my account.

This is unacceptable.

I should not be disadvantaged or subjected to additional delays because FNB issued me with settlement quotations containing incorrect