Horrible Call Center Experience - Waste of Time

I have an outstanding balance of exactly R7.45 on my converted overdraft account. I have been trying for the last HOUR to settle this balance, being transferred to literally every department in FNB, from Collections to Loans to Legal to Accounts and back again, with the call ending multiple times and me having to start all over each time, and STILL after speaking to ELEVEN different people, I have not found someone who can help me - for SEVEN rand, it's beyond pathetic! At this point I'm tempted to switch to Discovery Bank, at least they have a proper call center