BL
Bryce L
1 reviews | Active since May 2012
23 Aug 2021, 17:56
Horrible call center customer service - feel like a number not a customer
Horrible call center customer service. I have been calling into FNB to find out why I am unable to take out a credit card for my business. I was transferred 6 times back and forth and no one could just tell me why. My private banker shrugs me off only to say he cannot help me with business banking. Think it’s time to try another bank because I just feel like a number.
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Replies (1)BL
Bryce L's updateReviewer Update
23 Aug 2021, 21:02Trying to think of reasons why I am still with FNB and this is the best I could come up with:
Pros
1. Virtual credit cards
Cons
1. Lack of online business banking services.
2. Impossible call centers
3. Useless Private banker
4. Annoying limits on ewallet and atm withdrawals
5. Annoyingly slow online banking and app
6. App and online banking when they error out they give you no useful information on the errors. Then you have to try your luck at the call center, every time I call I am transferred around like a ball in a fooseball table
7. Ebucks rules are so stupid, I have to set calendar reminders in order to do silly tasks to be rewarded. I should be rewarded for transacting. All those rules are designed to not pay out as many rewards.
8. Ebucks double fuel is more pain than its worth, swipe at engen but engen is not picked up as engen then what a job to correct that. Cannot email ebucks with the receipt cause their email address does not accept incoming mail.
9. Ebucks does not pay you in rands
10. My home loan was not even the cheapest, Nedbank was cheaper. I should have gone with them, loyalty is not rewarded.
Moving to Capitec Bank will save me more money than I get back in ebucks rewards.
Pros
1. Virtual credit cards
Cons
1. Lack of online business banking services.
2. Impossible call centers
3. Useless Private banker
4. Annoying limits on ewallet and atm withdrawals
5. Annoyingly slow online banking and app
6. App and online banking when they error out they give you no useful information on the errors. Then you have to try your luck at the call center, every time I call I am transferred around like a ball in a fooseball table
7. Ebucks rules are so stupid, I have to set calendar reminders in order to do silly tasks to be rewarded. I should be rewarded for transacting. All those rules are designed to not pay out as many rewards.
8. Ebucks double fuel is more pain than its worth, swipe at engen but engen is not picked up as engen then what a job to correct that. Cannot email ebucks with the receipt cause their email address does not accept incoming mail.
9. Ebucks does not pay you in rands
10. My home loan was not even the cheapest, Nedbank was cheaper. I should have gone with them, loyalty is not rewarded.
Moving to Capitec Bank will save me more money than I get back in ebucks rewards.
BL
Bryce L's update23 Aug 2021, 21:02
Reviewer Update
Trying to think of reasons why I am still with FNB and this is the best I could come up with:
Pros
1. Virtual credit cards
Cons
1. Lack of online business banking services.
2. Impossible call centers
3. Useless Private banker
4. Annoying limits on ewallet and atm withdrawals
5. Annoyingly slow online banking and app
6. App and online banking when they error out they give you no useful information on the errors. Then you have to try your luck at the call center, every time I call I am transferred around like a ball in a fooseball table
7. Ebucks rules are so stupid, I have to set calendar reminders in order to do silly tasks to be rewarded. I should be rewarded for transacting. All those rules are designed to not pay out as many rewards.
8. Ebucks double fuel is more pain than its worth, swipe at engen but engen is not picked up as engen then what a job to correct that. Cannot email ebucks with the receipt cause their email address does not accept incoming mail.
9. Ebucks does not pay you in rands
10. My home loan was not even the cheapest, Nedbank was cheaper. I should have gone with them, loyalty is not rewarded.
Moving to Capitec Bank will save me more money than I get back in ebucks rewards.
Pros
1. Virtual credit cards
Cons
1. Lack of online business banking services.
2. Impossible call centers
3. Useless Private banker
4. Annoying limits on ewallet and atm withdrawals
5. Annoyingly slow online banking and app
6. App and online banking when they error out they give you no useful information on the errors. Then you have to try your luck at the call center, every time I call I am transferred around like a ball in a fooseball table
7. Ebucks rules are so stupid, I have to set calendar reminders in order to do silly tasks to be rewarded. I should be rewarded for transacting. All those rules are designed to not pay out as many rewards.
8. Ebucks double fuel is more pain than its worth, swipe at engen but engen is not picked up as engen then what a job to correct that. Cannot email ebucks with the receipt cause their email address does not accept incoming mail.
9. Ebucks does not pay you in rands
10. My home loan was not even the cheapest, Nedbank was cheaper. I should have gone with them, loyalty is not rewarded.
Moving to Capitec Bank will save me more money than I get back in ebucks rewards.