HORRIBLE BANK SERVICE EXPERIENCE

Selling a property, requesting cancellation figures and the Title deed is an absolute frustration due to poor service and a lack of communication from FNB. FNB employees are not trained to resolve queries....the call centers links refer to the issue from one department to another without resolving the issue. After two months still, no progress has been made in resolving the issue......this issue gave me a tremendous setback, I am wondering if FNB is capable of handling legal and financial matters. FNB asks..."How can we help?", but are FNB capable of helping, I wonder?