1 reviews | Active since Aug 2017
Horrible attitude from consultant!
I had just been at FNB in Eyethu Mall doing an ATM deposit when the ATM went offline just after I inserted the money and I was not done with the transaction, I went inside the bank to report the error. Instead of receiving assistant right away the consultant by the name of Bonolo Mokoena went rude on me giving me remarks of how I can't use/operate an ATM and so forth.
Good day Palesa Mosala,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Palesa Mosala,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)