Horrible appalling service from FNB

horrible slow service at Sam Ntuli Mall. I waited among others for more than an hour in an ATM queue where non of the staff was assisting and only Two ATM's were operating. disregarding my frustration , i decided to approach the Branch Manager: MATHLODI LENTLE who rep**** with an attitude that there's nothing she can do to help even after i offered her a solution to get her staff to assist with the queue, she rep**** to say 'these are self service machines and her staff will not assist'.

very frustrating especially on a busy day of the month and a branch full of staff that is sitting and not assisting the queue to move faster and an appalling management system where a manager sees no solutions to best assist customers, this is just a show of incompetence and poor service and a highlight of how our black communities are at a dis-service & disadvantage.