horrible and terrifying service

<p>i accidentally purchased airtime worth R500 ,when i ment to withraw using my phone ,i contacted my bank to notify them of this as am currently pregnant and i do thinks sometimes unaware ,i asked to speak to a manager to try explain that i made a mistake would like them to reverse the transaction as it is my last money that i need to use to buy my transport ticket ,they immidiatly dismissed me .i then contacted vodacom they tried to explain to me that only my bank can do that it is reflecting thier side but as much as a bank can reverse a transaction to another cellphone number they should try assist me ,i called bank again asked to speak to am ager she was very rude told me that i can complain if i want to ,i told her that thats what am doing asking for help as i intende to buy a ticket so i can be abe to go to work ,its like she was not lkistening to me ,i have been with fnb for more that 10 years but when stranded no one will help me ,i bank with them ,have numeruos savings account and use them as my bank at work ,its time for me to leave ,when i neede them the most i spoke to a person who could not even sepethazize with me ,a team leader who is unprofessional and really know how to give unpleasent answers ,she is a team leader for night shift ,i asked her to even send me her details ,and her mangers email so i can speak to someone above her she just said yes ,am checking my emails nothing all i got was a refence number for complains ,in my condition i feel i was uunfairly treated ,i dont have moeny to buy ticket to work ,when i need to get paid so they can charge me interest and make money am fedup with fnb ,this the number i only got ********** ,the person who decided to argue with me did not even ask for my details to do security check ,i am beyond disppointed and left helpless and vanurable</p>