Horrible and rude customer service from a floor manager

<p>Hi</p> <p>I was appauled by the rotten service the floor manager of FNB branch at Mall of Africa gave me on Saturday 02 July 2016. </p> <p> </p> <p>I wanted to deposit R15000 into my business account through the atm, and wanted to quickly ask the floor manager about what would be my limit number of notes would be per transaction. The floor manager had been walking towards a door leading into a staff section and rudely rep**** to me saying she is busy with another customer. I said to her, I want to ask a quick question, and she rudely said "I'm busy with a client, go ask those other ones" referring to consultants behind their desks.</p> <p>I asked one consultant and he gave me a response of saying it would be 100 notes per transaction. I further asked him for the name of the floor manager and he gave it to me (I saved the name but my phone is off at the moment, I think it is Nonhle or something close to that).</p> <p>When the floor manager came back, I asked her why she was so rude, and why she didn't handle me like a customer. I told her I have two bank accounts at FNB, a personal and a business account and do not appreciate being spoken to the way she did. I told her that there are ways of dealing with a customer whilst busy with another. One of these ways would be to say, "I'm sorry sir, I'm currently dealing with another customer, can you kindly wait for me, or I will call one of my consultants to help you". She s******ed and still didn't seem apologetic. </p> <p> </p> <p>In fact, whilst I was trying to reason with her, she was interrupting me and even laughed saying "thank you" sarcastically. I promised her that I would take this further and she said "go right ahead". Mind you, there was no customer that she was dealing with. </p> <p> </p> <p>This was a very infuriating moment and I even told her that she is not setting a good example as a floor manager for her staff on the floor. She doesn't have a concept of customer service and I felt very very disrespected as a customer. Fnb has always had friendly customer service whether it is on the floor, or on the phone. This was truly a first to me, and it was shocked me in a major way.</p> <p> </p> <p>Can someone please deal with this issue. It is unfortunate and possibly the worst customer service I have ever received from a bank. I feel this lady needs to be taught a lesson about treating and appreciating customers as a business value. </p> <p> </p> <p>Thanks </p> <p> </p>