Horrible and embarrassing service.

First National Bank. How can we frustrate you. I am at First National Bank in Johannesburg CBD on Main Street, where one of the consultants by the name of Molatelo, is extremely rude and dismissive. My first encounter with him was in Jan 2025 where I was here to open a certain account, and he was very degrading by asking me that before we proceed, do I even have R200 to keep the account Active. Fastforward to today, where he is frustrated as they are working on Skeleton staff, he has turned away an elderly man/ pensioner without even trying to assist, or explaining to the gentleman what process to follow. The elderly man just said "it's fine, I'll go to Dube branch" the consultants response was "okay" two minutes after that incident, he rudely told another client to go to Ghandi square branch if she wants, as he is busy. What horrible service.