Horrible and Dis-honest Customer Service

<p>On Friday , the 1st of July 2016 I went to the FNB branch in Sandton City to look at the smart phone devices they offer. I then saw that they have an iPhone SE, Rose Gold. I then requested it and they told me because it's Friday I can get it on Tuesday or Wednesday since they did not have it in the store - an order was to be made. I came back Tuesday and the lady, by the name of Lindelwa, then told me she had not received anything yet and assured me that by Wednesday I should get it because she sent the e-mail. Today, 8 days later, it's Friday and I still don not have the device, she tells me the delivery has not been made and that Naidoo, the person responsible for sending the device is not answering his/her phone. I am mortified and equally frustrated at the level of service I am receiving from FNB. I have been banking with you guys for nearly two years and this is a revolting way to treat a loyal customer. Truly disappointed.</p>