HORRIBLE AND *********** CONSULTANT PEGGY

Good day,

I lodged a query with FNB on the service fees charged of over a R1000. On Monday, the 29th January 2024 at 8h18 I was talking to a consultant by the name of Peggy Marumo/ Marungwa and stipulated my query to her and she advised that she will lodge the query with the service fee reversal department. To date I have not heard anything from her. During the week I kept in touch on the secure chat and was advised that the turn around time to close of the reversal of the service fees is 5 working days. I spoke to Peggy at around 8h00 on Monday and as I type this the query is not yet closed. Today at 16h07 I tried calling and was put through to Queen who mentioned that she is transferring my call to Peggy and unfortunately could not get through until the phone was hung up. I called again and this time was assisted by Nonhlanhla who also tried to reach Peggy and was told that she has already left for the day.

I dont know if FNB will ever assist me with this matter. I have been FNB's client for years and if they no longer want me as a client they must communicate so as Peggy also made threats on the call if she can close the account or not.

Can FNB reverse those service fees as I am not in a position to pay over R1000 service fees.

Regards, Dineo