Horrible Agents. They terminated the line just for asking who I was speaking to

Horrible service agents who actually announce they will terminate the line, for asking for their name.

First I tried to get my cheque card to be activated for international use and I was left hanging on their chat app (online).

So I called in only to be met with the most rude agent ever. He mumbled his name, after I had been holding for a while listening to music. Then when I asked him to clarify who I was speaking to, he told asked me "how may I assist you'. Ignoring my request to clarify who I was chatting to. After all, he simply mumbled it, I could not tell who I was talking to. I repeated to ask him "who I was speaking to" because he was not clear, he proceeded to say "Since you are not responding to my question I am going to terminate the line". And proceeded to do so. I waited on the line for a while mind you. Is this the service we pay for? Because we pay for the service, this is not a favor that FNB is doing for us. I have been with FNB for decades and I do not deserve this.