VJ
VERNON J

1 reviews | Active since Dec 2017

05 Dec 2017, 15:59

horrible

take a slip says approximate queuing time 9 min 45 min later still not seen to, speak to the manager Rochelle ( fnb centurion mall) and she just says it says 9 min is an approximate time, now this is a joke approximately yes maybe + another 10 min at max but to wait 45 min and still not to be seen to is a joke. this says a lot about the business,

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2017, 08:18
Official

Hello VERNOV01,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)