horrible

called the call center to quiet about money disappearing on my account and the first agent was about to assiat me when my airtime ran out then I called again that's when the nightmare began. agent mongezi answered the call while laughing with her friends took time to answer me and eventually hang up on me .... was put through to the premium platinum cheque option to be sent from one caller machine to the next. I'm frustrated I can't be loosing money like this without explanation and when I call to be assisted be treated like this. I pay a hell lot of money on this bank due to their bank charges I deserve some respect and further explanations I'm in bale to go to a branch cause I'm working. on Friday money went into my a count and close to 400 disappeared and again today same story in really getting irritated