Horrible

<p>The kind of service being offered is shocking. I opened a business account in March emailed all the documents on the 29th of March and nothing. I called on the 31st March was told they still processing and they will let me know if anything is outstanding I called again on the 13th of April was told to go the branch. I went to the Vosloorus Chris Hani branch and they called the business account customer line. I spoke to Lehlogonolo who told me that they is a ***** alert on my ID number thus the account opening process has been put onhold. I should call the ***** line and check told this to the consultant at the branch who didn't have much interest in my case she just dialled the number and left me there. I spoke to a lady at the S.A. ***** line who said I should be calling the FNB ***** branch as nothing is reflecting on their side I try finding a consultant who helped me before and now they are busy with another customer. I walked out of the branch as no one there is willing to help or advise on what I need to do. </p> <p>I have since gone to another branch where I was told that one of the directors has been listed on South African ***** Department, I sent an email to the ***** department requesting for this to be done. The gentleman forwarded the request to opening accounts department. I called the opening accounts department on the 3rd of May and they said I should call the ***** department. I sent another mail to the ***** department asking who I need to follow up with and he said the opening accounts department</p> <p>I just called the business account now and the agent could only pick up my last call on the 24th April- which implies your agents are not making notes on all calls received. I explained the issue to her she said I need to contact the ***** department- I fail to understand why I need to be the one running around calling all these departments can they not communicate within the departments? I have been going through all the departments and not getting any assistance. I spoke to the supervisor on the floor who explained that we need to remove the director on our registration documents, does no one else know this. Why is this only being mentioned now?</p>