********** Service from FNB private clients

I am extremely disheartened with the atrocious service I have received from FNB, you have send me an unpleasant sms informing me that I had missed a payment on my credit and you even went a step further suspend it my card. I have never ever missed a payment since I took credit with you, I have over paid 99% of the time. I then tried to call your call centre from 12h30 to 14h00 and I had to hold for more than 8 minutes only to be speak to a banker who does not care or show little interest in resolving my issue, 6 bankers later a manager by the name of Diane calls and promised to sort out my issue and call me back yesterday afternoon and to date she has not called me which says a lot. I am still waiting for a call from FNB to resolve my complaint. I am sure my monthly banking fees and interest I pay without complaining qualifies me to get a call back.