********** SERVICE FROM FNB AND THE CALL CENTRE!!
********** SERVICE FROM FNB!! I have been calling FNB For the past two days attempting to settle an account. I have been sent from pillar to post to obtain a settlement letter and banking details- each time you are connected to an agent the line cuts. Two days later I still have not received the settlement letter and cannot speak with an agent for long enough without the line cutting. When providing my details they will access the account and the line will cut- FNB does not even have the courtesy to contact me back DESPITE THE FACT THAT I WANT TO SETTLE AN ACCOUNT!! All I require is the settlement letter so that I can settle the account!!!! It is however IMPOSSIBLE to obtain this information!!SHOCKING SERVICE-POOR CALL CENTRE SERVICE!!!!
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Replies (1)'s updateReviewer Update
23 Nov 2020, 09:52I received a response from FNB that I will be contacted in 48 hours... well it has passed and I am still waiting for a simple response in providing the documents I requested to settle the account!!!! I again am inclined to call FNB to get documents to settle a loan account??? Reference ***NF
's update23 Nov 2020, 09:52
Reviewer Update
I received a response from FNB that I will be contacted in 48 hours... well it has passed and I am still waiting for a simple response in providing the documents I requested to settle the account!!!! I again am inclined to call FNB to get documents to settle a loan account??? Reference ***NF