********** service from FNB and CCD Couriers

Hi, I was with another bank for 15 years and never experienced a ********** transaction. Upon joining FNB, within 6 months, I have a ********** transaction and my card is cancelled. I then await a new credit card. The time given is 5-7 working days. Two weeks later and still nothing.

I call in everyday, I get promised the same thing everyday i.e. it is being escalated, I will call you back today, you will get delivery in 24 hours. This has been promised multiple times, it's been 2 weeks. I have flights and car rentals which require a credit card for proof and deposits etc...and I still have nothing from my so called bank.

Apparently they sent it to the branch (nobody asked for that), then they route it to my home address (where I'm not at the entire day), and I am still waiting for the card to be delivered to my work address. I get asked for this address everyday when I call in. it's as if their system has no record of all the calls, reference numbers and escalations made over the past two weeks!!!!!

I've lost track of how many reference numbers I have received. This partnership with CCD Couriers is one of the utmost frustration. You call the couriers, they have no record on their system of your delivery. I even volunteered to go and collect the card myself so I don't forfeit my flights and car rental. I really pray I get a card by tomorrow.