********** service from FNB - Absolutely DISGUSTING

<p>I wished to cancel my FNB cheque account and change over my debit orders and do a stop order for an unauthorised Netstar debit order.</p> <p> </p> <p>The netstar stop order could not be changed online so I had to go into the branch.</p> <p>A consultant by the name of Sunnyboy assisted me with the stop order at an additional charge of R50 as he said that I should of done this online.</p> <p>I then explained to him that I had tried but the online stop order was not going through.</p> <p>He then also changed my debit order details for two accounts.</p> <p> </p> <p>On the 30th of the month , I discovered that one debit order had been changed successfully whilst the other one had not been changed.</p> <p>The stop order had also not been done.</p> <p> </p> <p>I called FNB to advise of the issue and rectify it.</p> <p>They then told me that the debit order details could be changed and the debit order would go through the following month.</p> <p> </p> <p>Needless to say I have now been charged for debit orders and bank fees and a stop order that wasn’t issued on an account that I want to close.</p> <p>And to top it off FNB keep sending me messages that my account is in arrears when I seem to be the only one who is trying to sort this disaster out.</p> <p> </p> <p>I have eve contacted the call centre and complaints line and have spoken to consultants who promise to get back to me but never do.</p> <p>I really don’t know what else to do at this stage…….</p> <p> </p> <p>Hereunder is a copy of an email with my FNB complaint reference.</p> <p> </p> <p>From: Naidoo, Seshnie <br /> Sent: 08 August 2016 8:19 AM<br /> To: ********** /> Subject: FW: FNB Care Complaint Ref 982407<br /> Importance: High</p> <p> </p> <p>Good day,</p> <p> </p> <p>Please note That I was contacted by a consultant who said that the Manager at the Woodmead branch would have to look into my complaint and get back to me.</p> <p> </p> <p>Please advise.</p> <p>Seshnie Naidoo</p> <p> </p> <p>From: ********** ********** <br /> Sent: 01 August 2016 8:34 AM<br /> To: Naidoo, Seshnie<br /> Subject: FNB Care Complaint Ref 982407</p> <p> </p> <p>Dear Customer, <br /> Thank you for logging your Complaint with us. You will be contacted within 24-48 business hours to acknowledge your Complaint. Kindly note your Complaint reference number is: 982407. <br /> <br /> To follow up on your Complaint please contact ********** and quote your reference number. <br /> <br /> Alternatively, please email us at ********** <br /> <br /> </p>