1 reviews | Active since Sept 2018
********** service from FNB
I am beyond exasperation. It took me two months to get a credit card from FNB, although they insist it can all be done electronically. It was so bad that I gave up several times and then they would haunt me and we would get to the next hurdle. Yesterday my card was delivered! A brand new credit card. Today I cannot get it activated!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have now spent an hour on the phone with about 9 different people, and still they cannot tell me why it cannot be activated. I will NEVER use FNB again. Never.
Good day Erika duPlessis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Erika duPlessis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)