SF
Simantha F

1 reviews | Active since Mar 2018

10 Mar 2018, 10:38

********** SERVICE AND WAITING TIME

The service at FNB is **********, I have never seen such bad service not only is the host at door warning people that the seating time is an hour she is also reminding clients that the bank closes at one as if it is the clients fault that they are so pathetically slow and therefore creating a backlog.

Now I know its not the best way to spend your Saturday morning , working at the bank but I to work every second Saturday and had I had the attitude of these employees I would have been fired.

In the time I have wasted sitting in line to collect my new card I could have opened a new account at another bank , transferred my funds online to that card and been on my well on my way to enjoy my weekend in less than half the time .

This type of service us disgraceful and why I will be changing banks , no wonder they have a personal /private banking service because FNB is awful at doing there JOB!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Mar 2018, 12:00
Official

Good day Simantha Ferreira,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Point of Presence for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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