********** service

I have complained numerous times and you guys have really messed up. I was on level 4 on Premier. I requested to be moved to Gold Fusion Card and now I'm on level 2. And I still haven't received my gold card and neither has my wife. It is more than 3 months of struggle. Can someone please explain and assist. I have logged at least 4 complaints and been into the bank as well. Seriously FNB. For the most advanced bank in SA I am thoroughly frustrated.